Our Frequently Asked Questions (FAQ) page addresses various common queries. If you still have unanswered questions, we are more than willing to assist you.
Preferably, at the earliest convenience. We accept bookings up to three years in advance of the event date. All quotes remain valid for one month from the date of issuance. If this period expires and there has been an increase in prices, you will be required to pay the updated rates. Simply use the contact details located on our ‘contact us‘ page. You can check the outstanding balance on your booking by simply logging in to the client portal and clicking on ‘Financial’ to the left-hand side You can tentatively reserve your event date with me for a period of 7 days without making the booking fee payment. If the fee remains unpaid after this grace period, your date will be released for potential bookings by others. Certainly! We bring all necessary documentation to every hire/event, and you can request to view it at any time. Additionally, you can find our Public Liability Insurance (PLI), Portable Appliance Testing (PAT) certificates, and food hygiene rating under the “About Us” section in the menu. Moreover, these documents are also accessible in the client portal for your convenience. You can make payments either via the client portal or over the phone with a credit/debit card. Please visit the ‘How to make a payment‘ page for full instructions on paying via the client portal. All quotes remain valid for one month from the date of issuance. If this period expires and there has been an increase in prices, you will be required to pay the updated rates. To confirm and secure your date and booking, a non-refundable fee of £50 is required. This amount will be deducted from your final balance. Similar to other suppliers, we request payment one week prior to the event date. Failure to make the payment grants us the right to cancel the event without prior notice. You can make payments either via the client portal or over the phone with a credit/debit card. Please visit the ‘How to make a payment‘ page for full instructions on paying via the client portal. If you have forgotten either your username or password. Please contact us and we’ll re-send them to the contact e-mail address we have on the system. To access your client portal, navigate to the menu and click on the “Client Portal” button. Enter your login credentials, and you’ll be directed to a user-friendly page. Here, you can conveniently update your information, make payments, view booking details, and find copies of our PLI and PAT certificates at the bottom. Feel free to reach out to us if you encounter any issues.
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